Inclusion & Access

Accessibility

HealthyOne is committed to making our Services accessible to everyone, regardless of ability or technology.

Last reviewed: January 1, 2026

Our Commitment

HealthyOne is committed to ensuring digital accessibility for people with disabilities. We actively work to improve the user experience for everyone by following established accessibility standards and guidelines.

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities.

Accessibility Features

Our website and platform are designed with the following accessibility features:

Keyboard Navigation

All interactive elements are accessible via keyboard. Tab order follows a logical sequence throughout the page.

Screen Reader Support

Pages use semantic HTML, ARIA landmarks, and descriptive labels to support screen reader software.

Colour Contrast

Text and UI elements meet WCAG AA contrast ratio requirements for readability.

Scalable Text

Content is readable and functional when text is scaled up to 200% using browser zoom controls.

Mobile Accessible

Our site is fully responsive and usable on mobile devices with touch accessibility support.

Skip Navigation

A "Skip to main content" link is available at the top of each page for keyboard users.

Supported Assistive Technologies

We test our platform with the following assistive technologies:

Known Limitations

While we strive to meet WCAG 2.1 AA standards across our entire platform, some areas may not yet be fully compliant. We are actively working to address known gaps, including:

We conduct regular accessibility audits and address issues on an ongoing basis.

Requesting Accommodations

If you need assistance accessing any part of our Services, or if you require content in an alternative format, we are happy to help. Please contact our accessibility support team and we will respond within 2 business days.

Alternative Access

If you are unable to use our online platform due to a disability, you may contact us by phone to complete your health assessment and consultation process verbally. Our support team is trained to assist users with a wide range of accessibility needs.

Phone: (888) 465-2163  ·  Mon–Fri, 9 AM – 6 PM EST

Third-Party Content

Some content or tools embedded in our Services are provided by third parties. While we encourage our partners to maintain accessible products, we cannot guarantee full accessibility of third-party content. If you encounter accessibility issues with any part of our Services, please let us know.

Feedback & Continuous Improvement

We welcome feedback on accessibility. If you experience any difficulty accessing our site or have suggestions for improvement, please use the contact details below. Your input directly informs our accessibility roadmap.