Privacy Policy

1. Overview

This Privacy Policy applies to all information collected through the HealthyOne website, mobile application, and related services (collectively, "Services"). By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

Information you provide directly:

• Name, email address, phone number, and mailing address
• Date of birth, sex, and state of residence
• Health history, medications, and medical conditions submitted in assessments
• Payment and billing information (processed via a secure third-party processor)
• Communications with our support team

Information collected automatically:

• IP address and general location data
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your information to:

• Operate and deliver our telehealth Services
• Connect you with licensed physicians for consultations
• Process payments and manage your account
• Send you service-related communications (appointment reminders, prescription updates)
• Improve, personalize, and develop our Services
• Comply with legal obligations and healthcare regulations
• Send marketing communications, only with your explicit consent

We do not sell your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information with:

• Licensed Physicians: To facilitate your consultation and treatment
• Pharmacy Partners: To fulfill valid prescriptions
• Service Providers: Vendors who help us operate our platform (e.g., payment processors, hosting providers) under strict confidentiality agreements
• Legal Authorities: When required by law, court order, or to protect our legal rights

We do not sell, rent, or trade your personal information to advertisers or unaffiliated third parties.

5. HIPAA & Protected Health Information

As a covered healthcare entity, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is used and disclosed only as permitted by HIPAA and as described in our Notice of Privacy Practices, available upon request.

You have rights under HIPAA, including the right to access, amend, and request restrictions on your PHI. To exercise these rights, contact us at privacy@healthyone.life.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Services, remember your preferences, and analyze usage. We may also use third-party analytics tools (such as Google Analytics) that collect data about how you use our site.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

We use Google Ads conversion tracking to measure the effectiveness of our advertising. This involves cookies that do not contain personally identifiable information.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Medical records are retained in accordance with applicable state and federal healthcare regulations. You may request deletion of non-medical personal data by contacting us (see Section 12).

8. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications at any time
• Portability: Receive your data in a portable format where technically feasible

California Residents (CCPA): You have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected about you and to opt out of its sale (we do not sell personal information).

To exercise any of these rights, contact us at privacy@healthyone.life.

9. Security

We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS/SSL) and at rest, access controls, and regular security assessments. However, no method of data transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the revised policy on this page with an updated effective date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries, data requests, or to exercise your rights, please contact our Privacy Officer:

HealthyOne LLC — Privacy Officer
123 Wellness Ave, Suite 400, New York, NY 10001
Email: privacy@healthyone.life
Phone: (888)465-2163